Return Policy Page

Yoola Uganda Return Policy

At Yoola Uganda, we strive to ensure your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a fair and transparent return policy.

Return Window

Customers have 3 days from the date of delivery to initiate a return for a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

1. In the same condition as you received it

2. In the original packaging

3. Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

1. Opened software

2. Personal care electronics

3. Earphones and headphones (if opened)

Refunds

Upon receipt and inspection of the returned item, we will process your refund. The refund will be credited to your original method of payment within 5-7 business days.

Exchanges

If you wish to exchange an item, please return the original item and place a new order for the desired product. We will process the refund for the returned item as per our refund policy.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Yoola Uganda will cover the return shipping costs.

How to Initiate a Return

1. Contact our customer service team within 3 days of receiving your item

2. Provide your order number and reason for return

3. Our team will guide you through the return process and provide a return authorization

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Final Notes

1. This policy does not affect your statutory rights

2. Yoola Uganda reserves the right to refuse returns that do not comply with this policy

3. For any questions or concerns, please contact our customer service team

By making a purchase from Yoola Uganda, you agree to this return policy. We reserve the right to modify this policy at any time, so please review it frequently.