Your Privacy, Our Priority.

Understanding how Yoola.ug handles your data.

Welcome to Yoola.ug! We know how important your privacy is, and we're committed to being transparent about how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your choices regarding your information when you visit our website, https://yoola.ug/. By using our services, you agree to the practices described here.

1. What Information Do We Collect?

We collect different types of information to provide you with the best possible service:

a. Personal Information (What identifies you)

When you interact with our website, such as creating an account or making a purchase, we may collect:

1. Your Name
2. Your Email Address
3. Your Shipping and Billing Addresses
4. Payment Information (e.g., credit card details, securely processed)
5. Your Phone Number
6. Your Account Username

b. Non-Personal Information (Data that doesn't identify you directly)

We also gather anonymous data to understand how our website is used and to improve your experience. This includes:

1. Your Browser Type (e.g., Chrome, Firefox)
2. Device Information (e.g., mobile, desktop)
3. Your IP Address
4. Referring URLs (how you found us)
5. Your Activity on our Site (e.g., pages visited, products viewed)

2. How We Use Your Information

Your information helps us serve you better. We use the data we collect to:

1. Process and manage your orders: From confirmation to delivery.
2. Improve our products and services: By understanding what you like and how you shop.
3. Personalize your shopping experience: Showing you products and offers relevant to you.
4. Send you marketing and promotional communications: (Don't worry, you can easily **opt-out at any time**!)
5. Comply with legal requirements and prevent fraudulent activities: Keeping Yoola.ug safe and secure for everyone.

3. Who Do We Share Your Information With?

Rest assured, we do not sell or trade your personal information to third parties. We only share data when necessary for our business operations or as required by law:

1. Service providers: Trusted partners who help us run our business, like delivery services and secure payment processors. They only use your data to perform services for us.
2. Legal authorities: If legally required, for example, in response to a court order.
3. Business transfers: In the rare event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Other Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These tiny files help us remember your preferences, understand how you use our site, and improve our services. You're in control! You can manage your cookie settings through your web browser, but please note that disabling them might affect some features on our site.

5. Keeping Your Data Secure

We take the security of your personal information seriously. We implement robust measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we strive for maximum security, it's important to remember that no internet transaction is entirely foolproof, and we cannot guarantee absolute security. We're always working to keep your data safe.

6. Your Rights Regarding Your Data

You have important rights regarding your personal information, including the right to:

1. Access your data to see what we hold.
2. Correct any inaccuracies in your information.
3. Delete your personal information
4. Object to certain types of data processing.
5. Withdraw consent at any time where we rely on your consent to process your data.

To exercise any of these rights, please simply contact us at Privacy@yoola.ug

7. Children's Privacy

Our services are designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take immediate steps to delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post any changes on this page, and for significant updates, we'll notify you directly via email or other prominent means. Your continued use of our services after updates means you accept the new policy.

9. Have Questions? Let's Talk!

Your privacy is important to us, and we're always here to help. If you have any questions or concerns about this Privacy Policy, please don't hesitate to reach out:

Yoola Electra UG Ltd

Email: privacy@yoola.ug

Phone: +2567804229768

?? 2025 Yoola.ug. All rights reserved.