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Our promise to you
Every product on Yoola.ug is genuine, sealed in its original packaging, and covered by a warranty. We do not sell refurbished or counterfeit goods.
How long is the warranty?
The warranty length is stated on each product page. Many brands, including Samsung, include a 1-year warranty. If a product page does not state a period, message us and we will confirm it before you buy.
What the warranty covers
- Manufacturing defects and functional failures under normal use
- Repair or replacement within the warranty period stated on the product page
How to make a claim
- Message us on WhatsApp at +256 780 221 421, or call us
- Share your order number and a short description or photo of the fault
- We confirm the next step: repair, replacement, or refund
What is not covered
- Physical damage, water damage, or damage from misuse
- Unauthorized repairs or modifications
- Normal wear and tear such as batteries, bulbs, and other consumable parts
Returns
Changed your mind? You can return an item within 7 days if it is unused and in its original packaging. See our Return Policy for the full details.
Authenticity guarantee
If you believe any product you received from Yoola is not genuine, contact us within 7 days and we will make it right.
